Alan Wallace's Blog

Thoughts… Rants… Rave's – mostly on Tech

Verizon – Love my Droid Hate the Forcedware

Windows users are used to this – we buy our dream machine and once we boot it for the first time we see all the OEM’d software that we sometimes keep, sometimes leave but in many cases remove.  In fact applications have been built to do just this such as the much user beloved PC Decrapifier.  I understand somehow this is supposed to reduce the cost of my computer but so are commercials before movies and unlike technology movies are not getting cheaper.

Now a couple of weeks ago I blogged about my new DroidX – this is beautiful hardware and just what Verizon needed (as they still can’t seem to get Apple to do the right thing and bring a great phone to the best carrier) so while I was getting tired of waiting I decided the Droid was the jump I was ready to take. 

I have been pleasantly surprised that I could check more than one exchange account but surprised that my DroidX would not show exchange linked pictures of people calling – opting only for pictures on Facebook or Twitter – seriously – Why?  Please fix this in an update.  But so far until now all I have thought has been very positive.

But today I learned that VZW bundled apps that I cannot remove from my Droid – so while I’m still in my honeymoon phaze with the Droid, I have also decided that  I’m presenting my first ever “WTF AWARD” to Verizon for this botched bundle.

To me Forcedware ™ is crapware that cannot be removed by the user.  Specifically, I’m would like to remove the App called “CITY ID.”  Verizon included City ID with my new Droid Verizon (In a 2008 announcement Press Release – “Verizon Wireless customers purchasing the Voyager will receive a complimentary 15-day trial of the City ID application beginning with their first incoming call. Customers may subscribe to City ID for $1.99 monthly access per line added to their monthly plan.”  This is the same deal that my DroidX has been stuck with.

For the first time I have an application on my phone that is really not important yet impossible to remove.  Now I understand some apps need to be there – and I don’t even mind the account management tool from Verizon being pre-loaded and not removable – but when an application times out after 15 days and then if I want to use it you are going to charge me about 2.00 per month – than I should be able to uninstall it.  Apparently I’m not alone on this desire (http://www.google.com/search?q=city+id+uninstall&rls=com.microsoft:en-us:IE-SearchBox&ie=UTF-8&oe=UTF-8&sourceid=ie7)

I called Verizon support and they thought initially they could help me – they could not and I went back to the store where I purchased my phone and they had apparently heard my thoughts several times today alone – I’m guessing from more people who like me bought this phone on launch day.  I wonder how many of them thought I still have 15 more days to return it?

Verizon, you are a good company, I like your products and I have no real issues with the pricing.  Why now are you making me think twice?  Why are you forcing an icon on my phone for an app I won’t use.  I’m not sorry you put it there to try out – but if I decide I don’t want it – why are you locking it and not allowing it to be removed – does this really show that the customer comes first?  If I like it – I will use it and you and the software developer will both benefit – if I want to remove it please let me.

No one benefits by forcedware.

Can someone at Verizon, Motorola, Google or Cequint please do the right thing and let your users have a way to uninstall?

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Filed under: Cell Phones, Must Have Tech Gadgets, , , , , , , , , , , , , , , , , ,

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